1. Why do I have to send money first? How do I know you will uphold your part of the transaction?
Since Buysilkroad conducts thousands of transactions per day, we require the client to send payment before we can complete delivery. As in nearly every service industry worldwide, superb reputation and a standard of excellence guarantee a safe and speedy delivery.
2. What security precautions are taken to protect my private information?
Buysilkroad takes the protection of our clients' personal information very seriously. We have various systems in place to screen each and every order for anything that might seem amiss, and since our operation runs 24/7 without closing. Additionally, the information submitted will never be disclosed to any third parties, and the method of transferring this data will occur either over our encrypted website or through a personal telephone call.
3. If I buy an item, how do I receive it?
Item sales are handled exactly like currency sales. We will log into the appropriate game and trade the purchased item inside the game to your character.
4. What payment options do you offer?
We offer payment through PayPal, credit cards, Western Union, Money Orders, and checks. To use PayPal just choose the PayPal option during checkout. To pay by credit card, choose the credit card option during checkout. At all times, your information is safe. We do not store any payment related information for your protection.
5. Live Help is not responding. What's wrong?
The speed of the live chat connection also depends on the type of Internet connection used, the Internet Service Provider (ISP), and the time when you are accessing the website. If you are using a 56K modem dial-up, you tend to experience slower speed. Some ISPs also tend to be slower during peak period when the Internet traffic is congested. Please kindly try again or email us if you are having difficulties in messaging us.
6. I have ordered on the wrong server or character name. What should I do?
Please send us an email from your PayPal email address or contact our live chat representatives that you have placed the order from and include your Order number and the correct server or character name. We will make delivery according to the new instructions given.
7. How do I check the status of my SilkRoad Online Gold?
If you would like to check the status of your order, simply log onto our live chat and one of our customer service representatives will assist you straight away, 24 hours, 7 days.
8. How is a delivery accomplished?
After you complete the order process and have sent payment, the order appears in our delivery queue .then our deliveryman will log in game and contact the character you left on the order. If our deliveryman is unable to make a contact, an e-mail will be sent to the contact address provided. You may reply to this e-mail or log onto our live chat to verify the status of your delivery.
